Optimized Design Ops: Co-developed an in-house build process with Design and offshore leads, boosting workflow efficiency and scalability. Oversaw offshore projects and improved Paid Media landing pages for stronger lead gen.
Filled Leadership Gaps: Ensured smooth operations during leadership absences by managing schedules, contractors, 1:1s, and KPI audits.
Led with Data: Created and shared design metrics and NPS insights weekly, driving decisions and enhancing client satisfaction.
Mentored Designers: Trained peers on Webflow, supported site enhancements, and mentored 4 designers to strengthen team growth and morale.
Streamlined Team Processes: Standardized 1:1s and improved team logs, increasing alignment, transparency, and metric tracking.
Aided Hiring Efforts: Led interviews and reference checks, helping inform strategic hiring decisions.

Boosted NPS: Improved Design Team’s NPS from 30 to 46 (+53%) by launching monthly post-mortems and addressing key service and process gaps.
Mentored High Performers: Coached two Junior Designers into top contributors; introduced structured 1:1s to support their growth.
Refined Team Processes: Helped develop a standardized 1:1 format and enhanced call logs, improving clarity and tracking across the team.
Strengthened Hiring: Supported interviews, references, and onboarding with key insights that shaped hiring decisions.
Acted Proactively: Stepped up during performance dips—boosted output, flagged issues, and ensured quality standards were met.